Update 07. 07. 2021 um 08:00 Uhr:

We have received from OVH Support the information about the cause of the problem:

"Admins have informed us that after checking the infrastructure, they confirmed that the rack uplink was down on our side. After solving this issue, it should be better now.

Could you please confirm us if you have recovered normal connectivity?

Thanks for your collaboration, and we apologise for the inconveniences created."

It's unbelievable that something like this took over 6 days to complete.

Update 06. 07. 2021 at 22:00:

All our services are back online and accessible.

Update 06. 07. 2021 at 17:30:

According to information from the company OVH regarding the restoration of the connectivity. We expect all services to be available again in the next few hours. We will still check everything first to make sure everything is running flawlessly. An update here will follow.
    
Update 06. 07. 2021 at 08:00:

Unfortunately, we still have no information from company OVH regarding the connectivity restoration. We will inform you as soon as we know more.
    

Dear customer,

Unfortunately, you and we have experienced an inaccessibility of your web pages and e-mail, which has paralyzed us as well as you.
    
We would like to inform you at this point that it is in no way our fault. In the early morning hours on 01. 07. 2021 an incident occurred in the data center with the routing of IP addresses to the racks. The problem was apparently solved, but to our rack with the servers for unknown reason, the connectivity was not restored, so that our IP blocks are since then unreachable and thereby also our server or your website, email as well as our website, email and customer center.
    
Since the incident, we have been in contact with the technician from OVH company, as they manage our IP addresses, but until now, no connectivity could be established between the Internet and the rack with our server. Just like you, we are also very disappointed with OVH company, which is not able to solve your own problem in the shortest possible time.
    
Since we had no access to our email, data, customer management and had to reorganize, this information has unfortunately been delayed too long, which we regret and apologize for.
    
Good news is that your data is safe, no data loss occurred and the servers are ready to be accessed immediately after the connectivity of IP addresses is established. Emails sent to you will remain in the queue at the sender and will be redelivered as soon as our servers are reachable. However, the delivery is the responsibility of the sender's mail server and unfortunately we cannot control it.
    
Unfortunately, at this moment we have no information when this will happen. We will inform you regularly on this channel.
    
We apologize once again for any inconvenience caused and we are very sorry for the incident. We are already working on plans to avoid this in the future and are committed to providing you with uninterrupted services.
    
Your Virtualserver Team



Tuesday, July 6, 2021





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